Terms and Conditions
Welcome to Your Career Story!
These Terms of Use ("Terms") govern your access to and use of the website of Your Career Story ("the Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Website.
1. Use of the Website
1.1. You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you are at least 18 years old.
1.2. You agree to use the Website only for lawful purposes and in accordance with these Terms.
1.3. You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them. You are also responsible for maintaining the confidentiality of your account information and password, and for all activities that occur under your account.
2. Intellectual Property Rights
2.1. The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Your Career Story, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
2.2. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website, except as expressly permitted by these Terms or with the prior written consent of Your Career Story. You may use materials from the Website for personal, non-commercial purposes only, provided you retain all copyright and other proprietary notices.
3. Limitation of Liability
3.1. To the fullest extent permitted by applicable law, Your Career Story, its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. The maximum liability of Your Career Story shall be limited to the amount you paid for the services or products in question.
4. User Conduct
4.1. You agree not to use the Website:
(a) In any way that violates any applicable federal, provincial, local, or international law or regulation;
(b) To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harmYour Career Story or users of the Website or expose them to liability;
(c) To impersonate or attempt to impersonate Your Career Story, a Your Career Story employee, another user, or any other person or entity;
(d) To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Your Career Story or users of the Website or expose them to liability.
(e) To submit, post, or transmit any content that infringes on the intellectual property rights of others or violates any applicable laws or regulations.
5. Purchase and Access to Digital Courses & Guides
5.1. Digital Course and Guide Purchases: Users may purchase digital courses and guides through the Website. All online purchases are subject to payment processing through Stripe or other designated payment processors.
5.2. Access to Courses and Guides: Upon successful payment, users will receive access to the digital courses and guides in an authenticated environment on the Website.
5.3. Course Availability: Your Career Story reserves the right to modify, suspend, or discontinue any digital course or guide offered through the Website at any time without notice.
6. Coaching Services
6.1. Booking: Coaching services may be booked through the Website or by contacting Your Career Story directly. Booking confirmation will be sent via email.
6.2. Rescheduling and Cancellations: To reschedule or cancel a coaching session, you must provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50% of the session fee.
6.3. No-Shows: If you fail to attend a scheduled coaching session without prior notice, the session will be considered forfeited and will not be refunded.
7. Payment Processing
7.1. Stripe Payments: Payments for digital courses and guides will be processed through Stripe, unless otherwise advised. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy in addition to these Terms.
7.2. E-Transfer Payments: E-transfer payments for coaching services, courses and guides are accepted. Upon completion of the transfer, you will receive a confirmation email. Refunds for e-transfer payments are subject to our Refund Policy. Disputes related to e-transfer payments should be addressed by contacting Your Career Story directly, and we will work to resolve them in a timely manner.
7.3. Refunds: Refunds for digital courses, guides and coaching services will be handled in accordance with our Refund Policy, available on the Website.
8. Dispute Resolution
8.1. These Terms shall be governed by and construed in accordance with the laws of the province of Ontario and the laws of Canada applicable therein.
8.2. Any dispute arising out of or relating to these Terms, including the existence, validity, or termination thereof, shall be resolved by arbitration in accordance with the Arbitration Act (Ontario). The place of arbitration shall be Toronto, Ontario, Canada, and the language of the arbitration shall be English.
8.3. In the event that arbitration is not applicable, disputes shall be resolved by the courts of the province of Ontario.
9. Changes to the Terms
9.1. Your Career Story reserves the right to modify or revise these Terms at any time. Any such changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
10. Contact Us
10.1. If you have any questions about these Terms, you may contact us at info@yourcareerstory.ca
11. Entire Agreement
11.1. These Terms constitute the entire agreement between you and Your Career Story regarding your use of the Website and engagement in coaching services. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and coaching services. Any additional terms or conditions presented in connection with the Website, digital courses, guides, or coaching services shall also be considered part of this agreement.
12. Definitions
12.1. Coaching Services: Refers to personalized one-on-one or group sessions provided by Your Career Story, which may include career advice, goal setting, skill development, and other professional guidance. Coaching services are typically scheduled through the Website or directly with Your Career Story and are designed to support individuals in achieving their career objectives.
12.2. Digital Courses and Guides: Includes all online educational materials and resources offered by Your Career Story through the Website. This encompasses structured digital courses, which may include video lectures, interactive exercises, and assessments, as well as downloadable guides and reference materials that provide information and tools on various topics related to career development.
13 No Guarantee of Outcomes
13.1. While Your Career Story strives to provide valuable services and high-quality products, we do not guarantee specific outcomes or results from the use of the Website, coaching services, digital courses, or guides. Your progress and success depend on various factors, including your individual efforts and circumstances. All services and products are provided on an "as-is" basis, and Your Career Story makes no representations or warranties regarding the effectiveness or suitability of the services or products for your particular needs.
14. Refund Policy
14.1. Digital Products: Refunds for digital courses, guides, and other digital products purchased through the Website are subject to our Refund Policy. If you are not satisfied with your purchase, you may request a refund within 14 days of purchase, provided you have not started or completed the course or downloaded the guide. Refund requests should be submitted to our support team at info@yourcareerstory.ca. After 14 days, refunds will not be issued.
14.2. Coaching Services: Refunds for coaching services will be handled in accordance with the following conditions:
Cancellation within 24 Hours: If you cancel a coaching session with at least 24 hours' notice, you may be eligible for a full refund.
Cancellation with Less than 24 Hours' Notice: Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50% of the session fee. The remaining balance will be refunded if applicable.
No-Shows: If you fail to attend a scheduled coaching session without prior notice, the session will be considered forfeited, and no refund will be provided.
14.3. E-Transfer Payments: For e-transfer payments, refunds will be processed according to the Refund Policy stated above. Confirmation of refunds and resolution of disputes related to e-transfer payments should be addressed by contacting Your Career Story directly.
14.4. Eligibility and Process: To request a refund, please contact us at info@yourcareerstory.ca with your order details. We will review and process refund requests within 7 business days. Refunds will be issued using the original payment method, unless otherwise specified.
14.5. Exceptions: Certain products or services may be non-refundable or have different refund conditions as specified at the time of purchase. Any exceptions will be clearly stated on the Website or during the purchase process.
15. Acceptance of Terms
15.1. Acceptance through Use of the Website: By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. Your continued use of the Website constitutes your acceptance of any modifications or updates to these Terms, which will be effective immediately upon posting.
15.2. Acceptance through Purchase of Digital Products: By purchasing digital courses, guides, or other digital products through the Website, you acknowledge that you have read, understood, and agree to these Terms, including any specific terms related to the digital products. Your purchase constitutes your acceptance of these Terms and any applicable product-specific terms.
15.3. Acceptance through Purchase of Coaching Services: By purchasing coaching services through the Website or directly from Your Career Story, you acknowledge that you have read, understood, and agree to these Terms, including any specific terms related to the coaching services, such as booking, rescheduling, cancellations, and payment conditions. Your purchase constitutes your acceptance of these Terms and any applicable service-specific terms.
15.4. Binding Agreement: These Terms, together with any additional terms and conditions presented in connection with specific services or products, constitute a binding agreement between you and Your Career Story. If you do not agree to these Terms, you should not use the Website or purchase digital products or coaching services.